At winbox, every piece of your information is handled with the utmost care. What data we collect, why we collect it, and how we keep it secure â it's all explained here in plain language.
How winbox protects your data â at a glance
This Privacy Policy applies to all services on the Winbox platform. Winbox places the highest importance on user privacy. This document explains what information we collect, how we use it, and how we keep it secure.
By using the winbox website and app, you agree to this Privacy Policy. This policy may be updated from time to time â the date of each change will be noted on this page and communicated to your registered email.
We believe a privacy policy should be something people can actually read and understand. That's why Winbox has written this document in plain language â not to create a maze of legal jargon.
Winbox collects two types of information â what you provide directly, and what is gathered automatically while you use the platform.
Winbox never stores your bKash or Nagad PIN. When making a payment, you are taken directly to your MFS provider's secure gateway â Winbox cannot see that PIN.
Winbox uses your data only for specific purposes. Every use is fully transparent:
To stop receiving marketing communications, simply turn them off directly from the Profile Settings in the app. This has no effect on your account.
Winbox never sells your data. However, in certain circumstances, limited information may be shared with trusted partners:
Outside of the cases mentioned above, Winbox does not share your information with anyone. Your data is never sold or passed on to advertisers, data brokers, or any other commercial third parties.
The Winbox website and app use certain cookies and similar technologies. These fall into three categories:
These are essential for the platform to function â they cannot be disabled.
These cookies make your experience smoother. Disabling them may limit certain features, but the platform will still function.
Used for service improvement. Can be disabled from your browser settings.
Winbox uses multiple layers of security to protect your information:
If a data breach or security compromise is suspected, Winbox will notify you within 72 hours and take the necessary action.
You have several rights regarding your data on Winbox. To exercise them, contact us at support@winbox-baji.com or reach out via the in-app live chat:
Winbox is strictly for adults. Winbox does not knowingly collect data from anyone under the age of 18.
While Winbox is primarily a Bangladesh-focused platform, our servers and technology service providers may be located in various countries.
Winbox may update this Privacy Policy from time to time. Before any major changes:
Continuing to use Winbox after any changes take effect will be considered acceptance of the updated policy.
For any privacy-related complaints, requests, or questions â support@winbox-baji.com â Reach us by email or live chat. We typically respond within 24 hours.
Every step from registration to saving your data
How Winbox Protects Your Information
Creating an account on any online platform requires sharing personal information. For many people, this feels a little uncomfortable â especially in Bangladesh, where awareness around data privacy is growing. Winbox respects that awareness and acts accordingly.
Why does Winbox need your information? The straightforward answer: for legal compliance and to improve your experience. Your name and date of birth are required because age verification is mandatory under international gaming licence conditions. Your mobile number is needed because account security is significantly weaker without OTP verification. Payment details are required to confirm during withdrawals that funds are going to the right person. None of these reasons are unreasonable.
Here's something important about what Winbox does not do: Winbox never sells your data. Advertising companies, data brokers, and other third parties cannot purchase your name or phone number from Winbox. Many services in Bangladesh do sell user data to outside parties â Winbox does not go down that road. The reason is simple: Winbox believes a sustainable long-term business is only possible when users can genuinely trust it.
One thing worth clarifying about payment information: Winbox never knows your bKash or Nagad PIN â and has no way of knowing it. When you make a payment, you go directly to that provider's own secure payment gateway. Winbox sits outside that process and cannot see any of the details exchanged there. All Winbox receives is a "payment successful" or "payment failed" signal. It works exactly like paying by card at a shop â the shopkeeper never sees your PIN.
Many users wonder â can anyone see my gaming data? That is, can anyone see which games you played or how much BDT you wagered? A limited number of Winbox staff may access this information when necessary â for example, to resolve a dispute or during KYC verification. However, this data does not leave Winbox, and every access is logged.
Winbox has deliberately built in controls so you stay in charge of your own data. You can turn off marketing SMS or emails from Settings. You can close your account after withdrawing your balance. You can request that your data be deleted â certain information must be retained for a few years due to legal obligations, but everything beyond that will be erased.
A quick word on cookies. Winbox uses cookies â primarily to maintain your login session and remember your app settings. Without them, you'd need to log in every time and your language preference would be forgotten. Separate analytics cookies are also used to help understand which features are used most, so the platform can be improved. You can disable these through your browser settings.
Most people don't spend much time thinking about the technical side of security â but at Winbox, 256-bit AES encryption, TLS 1.3 transport protocol, and separate databases mean your data is stored in a way that makes it unreadable even if someone gains direct access to the database. This is the same level of protection used in banking systems.
One final note â Winbox is always ready to answer any privacy-related questions you may have. Reach out via live chat or email. We believe privacy is not just a matter of compliance â it is a fundamental part of our relationship with you.
What Users Most Often Ask About on the Privacy Page